Here at Yumi we pride ourselves on excellent customer service, and that’s why we send all our orders with our trusted fulfilment partner in The Netherlands - Montapacking.
If you are based in the UK and order before 1pm on a weekday, we should be able to ship your parcel on the same day; otherwise it will be shipped the next day. If you order after 1pm on Friday, your parcel will be collected on the following Monday.
How will my order be sent to the EU?
All orders to the EU are sent from a fulfilment centre in The Netherlands, which should take between 3-7 days. EU wide shipping postage costs €3.99.
Please note that whilst we promise to ship your order quickly, the delivery times are not guaranteed and some parcels can occasionally take longer to reach their destinations.
How will my order be sent to UK mainland?
You can select our 2nd class shipping with Royal Mail. 2nd class shipping postage costs €3.99 and takes 2-3 working days to be delivered since collection. For more options, please switch to our UK website.
How will my item(s) be sent to rest of the world?
All orders that are shipped to the rest of world will be sent via Royal Mail Air Mail. International shipping postage costs €9.99. Shipping can take up to a month to arrive in some countries and locations.
Please note we have made every effort to make our shipping charges as accurate as possible, however, occasionally the amount charged may be insufficient to cover the cost. If this is the case you will be given the opportunity to either pay the additional amount or alternatively we can cancel your order and issue a full refund.
Please note our shipping charges do not allow for any charges levied by Customs in the destination country, nor do we accept responsibility for paying such charges.
How will I know when my order has been dispatched?
An email will be sent to you within 24 hours of dispatch with your tracking number.
Help! I haven't received my parcel, what should I do?
Contact us - we will do anything we can to help. Royal Mail has a specific procedure that we can follow in the event of a missing parcel.
For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us, we will issue a refund minus the cost of postage. If not received on time, your international parcel will be deemed lost after 21 days since shipment date.
What if my gummies are confiscated by customs?
Please note that we ship a variety of gummy products internationally. We always make sure to provide a customs declaration form to speed up processing. However, due to the often changing laws regarding some of the products and their labelling that vary within countries and even federal territories, we cannot offer compensation in case the product is seized by customs authorities, so please check the legal requirements in your country before placing your order.