Returns, Refunds & Cancellation Policy
Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.
Please return goods unused and in original packaging in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note that you are responsible for shipping costs when returning unwanted goods.
If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge.
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.
Changing or cancelling an order
You can cancel your order in case it hasn't been shipped yet, so please get in touch with us as soon as possible. Please note that we aim to dispatch all orders placed before 13:00 GMT on the same working day.
If you would like to amend your order or add more items, we will happily take payment of the extra items and send all items out together, if the order hasn't been shipped yet. If your order has already been dispatched we cannot add anymore items and you will be required to place an additional order.
Will any return costs be refunded?
If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us. We will just need a receipt and proof of postage from you.
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
My Payment Card has changed/expired. How will I receive my refund?
We process all refunds to the original card used when you placed your order. If your card has expired we can refund you via PayPal.
When will I receive my refund?
We action all refunds the same day we receive the goods back and it can take up to 5 working days for the refund to show on you card, depending on your bank.